How to Request a Return
Before returning an item, contact Customer Support using a channel listed on the Contact Us page. Include the order number, the item, and the reason for the request. Wait for a return authorization and shipping instructions before sending the item. An unauthorized return may be refused where permitted by law.
Return Window
Return requests must be submitted within 30 calendar days after the carrier records delivery. If no carrier delivery date is available, the period begins on the date the customer receives the item.
Return Conditions
To qualify for a return, the item must be unused, uninstalled, and in resalable condition, with original packaging, manuals, accessories, labels, and proof of purchase. The item must be packed securely and returned according to the instructions provided by Customer Support.
Change-of-Mind Returns
Change-of-mind returns are accepted within the Return Window when the Return Conditions are met. Original shipping charges are not refundable unless required by law, and the customer is responsible for authorized return shipping.
Incorrect Items
If the delivered item does not match the Order Confirmation, keep the item and packaging and contact Customer Support promptly, preferably within seven calendar days after delivery. Provide the order number and clear photos. After verification, we will arrange a replacement or refund at no additional cost.
Damaged Items
If an item arrives damaged, keep the item, all packaging, and shipping labels. Contact Customer Support promptly, preferably within seven calendar days after delivery, and provide the order number and clear photos. After review, we will arrange an appropriate replacement or refund at no additional cost. This reporting request does not limit rights that cannot be waived under applicable law.
Non-Returnable Items
Gift cards, personalized or made-to-order items, and products clearly marked Final Sale cannot be returned for change of mind. Items damaged after delivery through misuse, improper installation, or unauthorized modification are not eligible for a change-of-mind return. These exclusions do not limit remedies for an incorrect, defective, or damaged item or any non-waivable consumer right.
Exchanges
We do not process direct change-of-mind exchanges. Customers may request an eligible return and place a new order for the preferred item. If an item is confirmed as incorrect or damaged, Customer Support may arrange a replacement as part of the resolution.
Return Shipping
For a confirmed incorrect or delivery-damaged item, we provide a prepaid return method or reimburse reasonable authorized return shipping. For an eligible change-of-mind return, the customer pays return shipping and should use a tracked service. Unauthorized expedited charges, import duties, and original shipping charges are not refundable unless required by law.
Refund Processing
Returned items are normally inspected within five business days after receipt. Approved refunds are issued to the original payment method within five to ten business days after inspection. A bank, card issuer, or payment provider may require additional time to post the credit.
Lost Parcels and Shipping Damage
If tracking shows no movement beyond the Estimated Delivery Time, a parcel is marked delivered but cannot be located, or a shipment arrives damaged, contact Customer Support with the order number, tracking reference, and available evidence. We will work with the carrier to investigate. When loss or shipping damage is confirmed, we will arrange an appropriate replacement or refund at no additional cost.